At Goblin Locksmith we are aware of the importance of keeping your personal data safe and secure. We appreciate that when you share your data with us you trust us to look after it, which is why we comply to the UK GDPR and other associated Data Protection Laws. Our Privacy notice describes to you:

• Who we are
• What personal data we need and how we collect it
• What we do with your personal data
• Who has access to the data that we hold
• How do we store your data
• How long we hold your information for
• Your rights and how to exercise them
• Changes to this privacy notice
• How to contact us and complain

1. Who we are

Goblin Locksmith is a small business based in the Ammanford area, and we are the 'Data Controller' when processing your data.

To contact us with any Data protection issues please email christian@goblinlocksmith.com and we will assist you with any queries you may have regarding data protection

2. What personal data we need

To book an appointment, we ask for your name, address, telephone number, and/or an e-mail address. This is to establish contact with you as a customer, and your data will only be used for this purpose

3. How we collect your data

We only use your personal data as the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where there is a contract of service in place (this is when you book our services) and we process your personal data in the administration of entering into, or maintaining, this contract.
• Where it is in the legitimate interest of yourself and the company.
• If you give explicit consent for us to send you relevant additional services and products information. Remember; whenever you give us consent you are in control of how we contact you, and if you would like to unsubscribe at any time we provide the information on how to do this easily. Simply contact christian@goblinlocksmith.com and request to no longer receive any communications, or for your data to be removed at any time.

Personal Data is obtained through the following channels:

• Contact forms from this website
• Phone bookings, or those made via one of our social media pages
• Recorded telephone calls (for example, voicemail messages you may leave on our business telephone)
• Email bookings
• Bookings made in person

4. What we do with your personal data

Without this information it would be difficult for Goblin Locksmith to provide you with our services.  We do not use your data for purposes other than for the specified purpose that you contacted us for, and to give you the best service that we can. None of your data is passed on to third parties for direct marketing purposes. If, for any reason, we would like to use your data, then we would always ask for your permission before we do so. We take our data obligations seriously.

5. Who also has access to the data we hold

As the Data Controller we hold exclusive control over the data we collect and use, and will not disclose it to any third party as the nature of our business does not require it. 

Our database provider & website hosting company are presumed to also have access to all names, addresses, phone, fax and email details that are held in our database as they host and provide the Goblin Locksmith website, the e-mail client, and all information stored within. This website is hosted and provided by Ionos.co.uk; Please visit their website or contact them directly for further information on the data they hold, and their individual policies as they may differ to ours.

Like all websites, our website uses cookies so that it may function correctly. To find out more about these, please read the cookies policy on our website.

6. How we store your data

Goblin Locksmith follows strict security procedures in the storage and disclosure of information that you have given us. We take all reasonable steps to protect the personal data processed from the loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Remember that no method of transmission is completely secure against interception.  If your communication to us is very sensitive, you might wish to contact us directly via telephone or e-mail instead of inputting your information into our website. We would always advise against using unsafe internet connections to transmit your personal data, and cannot be held responsible if your data is intercepted during submission as we have no control over this.

7. How long we hold your data for

We will keep your data for as long as is necessary and only in line with UK Data Protection law. Your data will be removed once it is no longer required.

8.Your rights and how to exercise them

Access to your personal data and data portability:

You have the right to access and receive a copy of the personal information we hold about you, this is called a ‘Subject Access Request.’  This will provide you with all personal data we hold about you, subject to some limited exemptions for example, you will not necessarily be entitled to access any third party information if applicable.

You also have the right to data portability. Under this right, you may request for all of your relevant personal information to be provided to you (or another organisation) in a portable, electronic format. Please contact us via christian@goblinlocksmith.com to request this, and please allow up to 30 days to process this information as is allowed under UK Data Protection Law.

Change, restrict, delete:

You also have rights to change, restrict the use of, or delete your personal information. Unless there is an exceptional circumstance (such as where we are required to store personal information for legal reasons) we will generally delete your personal information when requested, or when it is no longer necessary to hold.

Object:

You can object to us processing your information based on our legitimate interests. In such cases, we will delete your personal information within a month of receipt of the objection, unless we have compelling and legitimate grounds to continue using that information, or if it is needed for legal reasons.

9. Changes to this Privacy Notice

Goblin Locksmith reserves the right to amend this notice at any time in line with legislation changes. This Privacy Notice was last updated May 2025.

10. How to contact us & complain

Should you be unhappy with our conduct, services received, or how we are handling your data, we would hope that you will contact us first for a resolution at christian@goblinlocksmith.com. We strive for excellence and are passionate about what we do. We will always do what we can to put things right.

Alternatively you can contact the relevant Supervisory Authority which in the UK is the Information Commissioners Office: www.ico.org

Policy updated as of 15/05/2025.