TERMS AND CONDITIONS (Subject to change as required)

Please familiarise yourself with these terms prior to contacting Us, as both Your and Our obligations are clearly outlined inclusive of expectations, terms of service, fees, charges, and liabilities. You agree to be bound by the following terms when agreeing to the provision of Services.

DEFINITIONS

1.1 When the following words with capital letters are used in these terms and conditions, this is what they will mean:

Contract: These Terms together with the Job Sheet/Invoice. The contract may be formed verbally, over the telephone, email, or in writing.

Initial Price: The cost specified in the Job Sheet/Invoice agreement via any form of contact for the provision of Services.

Job Sheet/Invoice: The information that We give to You on the telephone and/or via email, text, or in writing setting out the details of the Services We will provide and the Initial Price payable.

Services: The locksmith services We will provide to You as set out in the Job Sheet/Invoice which may include but not be limited to any or all of the following:-

• Making properties safe and secure;
• Planned and responsive lock changes;
• Picking and replacing locks;
• General upgrading.

Terms: The terms and conditions set out in this document.

We/Our/Us: Goblin Locksmith or any of our staff.

You/Your: You, the customer.

PLEASE READ THESE TERMS CAREFULLY

2.1 These Terms form an important part of the Contract and govern the way We will perform the Services for You.

2.2 If You do not understand something within these Terms You may ask for clarification prior to forming a contract, and should consider asking a solicitor to advise You if you are uncertain or unhappy with any terms prior to agreeing to the provision of Services provided by Us.

2.3 Alternatively You could ask Your local Citizen’s Advice Bureau or Your local authority’s trading standards department for advice. Before calling please read our terms and conditions and pricing terms below. Please note, that you agree to these when booking us via any form of communications.

YOUR LEGAL RIGHTS

3.1 If You are an individual contracting for Your own private, non-business needs, You have certain legal rights and remedies as a consumer and nothing in these conditions affects Your legal rights. If You want to know more about Your legal rights as a consumer then contact Your local authority’s trading standards department, the Citizen’s Advice Bureau or go online at http://www.direct.gov.uk/consumer

OUR AGREEMENT WITH YOU

4.1 If You agree to the scope and cost of the Services to be provided by Us (as specified in the Job Sheet/Invoice) over the telephone, a contract will come into existence at this point between You and Us. This applies when booking work via any form of communication.

4.2 If You agree the scope and cost of the Services to be provided by Us following an assessment of the required works by Our locksmith and you sign a copy of the Quotation/Job Sheet/Invoice to that effect, then a contract will come into existence at this point between You and Us.

4.3 Your right to cancel the Contract is set out in section 10.

4.4 Our right to cancel the Contract is set out in section 11.

4.5 If Our Job Sheet/Invoice includes any other terms called “additional terms and conditions” they will form part of these Terms. If they are different to these Terms, the additional terms and conditions shall be taken into account first and will be considered overriding in the event of discrepancies.

THE SERVICES WE AGREE TO PERFORM FOR YOU

5.1 The specific detail of the Services that We agree to perform for You will be set out in the Job Sheet/Invoice.

5.2 We will agree with You an appropriate time when We will endeavour to attend the relevant premises in order to perform the Services.

5.3 The Services are offered by Us on the basis that they will be provided as efficiently as reasonably possible taking into account prevailing workloads, availability of personnel, weather, transport conditions and the availability of parts and any other conditions upon which We are dependent but which fall outside Our direct control.

5.4 Our agreement to perform the Services does not mean that We guarantee that We will be able to repair or replace Your lock, or any other services due to circumstances beyond Our control. 

5.5 It is important that You understand what is included within the Services and what is excluded from the Services. You are advised to read the Job Sheet/Invoice carefully which explains this.

5.6 If we cannot attend a job due to an emergency of issue then we may hand work off (outsource) to locksmith businesses in the area; if an issue arises with that locksmith or the work carried out along with charges then You must deal directly with them,  You agree to this when booking in any work. These companies may have call out fees, different hourly rates or call out charges. This will be explained to You prior to contacting other companies.

PRICE AND PAYMENT FOR THE SERVICES

6.1 The Initial Price You owe Us for the Services is set out in the Job Sheet/Invoice (or in any amendment to the Contract We provide to You).

6.2 The price does not include VAT as Goblin Locksmith is not VAT registered, which enables Us to charge a lower price. If the company becomes VAT registered, or the rate of VAT increases or decreases We will alter the price to match the new VAT rate, and this will be confirmed with You prior to forming an agreement.

6.3 Unless otherwise agreed with Us (and noted on the Job Sheet/Invoice accordingly) you agree to pay Us the Initial Price together with any additional costs (as referred to in paragraph 7 below) immediately upon completion of the Services and You shall ensure that payment is made available to Us without unreasonable delay. All payments are due within 14 days of the invoice date unless agreed explicitly in writing, in advance. Payment can be made via cash, direct bank transfer, via online link, QR code, or card reader. These options will be offered and explained to you at the completion of service.

6.4 If you fail to pay Us as required in accordance with paragraph 6.3 above and We do not subsequently receive full payment from You within 14 days of the date the payment is due you may be charged a late fee at Our discretion. Late fee is charged at £25 per day may be charged for ALL late invoices.

6.5 We reserve the right (at our absolute discretion) to require advance payments, stage payments or deposits before or during the provision of the Services. We shall specify any advanced payment or other specific payment requirements to You before commencing the Services.

6.6 Payments may be made by cash, debit or credit card, via online link, QR code, or bank transfer, and the means of payment should be agreed in advance of the Services being provided.

6.7 We may allow account facilities to be established for certain customers. Any such arrangements must be agreed in advance and confirmed by Us in writing. Payment terms for approved account customers are strictly thirty (30) days from the date of invoice and any queries in relation to an invoice must be notified in writing to Our email address (christian@goblinlocksmith.com) within seven (7) days of the customer receiving the invoice.

6.8 Untill all goods are paid for in full, then We continue to own the goods in your property where, if we see fit, we may charge You a hire fee of up to £25 per day for the use of the items and any additional charges for removal of these items.

ADDITIONAL COSTS THAT WE CAN CHARGE FOR

7.1 The costs set out in this section 7 are in addition to the Initial Price You pay Us for the Services.

7.2 Our locksmith will tell You of any costs that You will need to pay in addition to the Initial Price in order for Our locksmith to be able to complete the Services when he/she attends Your property. Such additional charges are likely to include (but are not limited to) the cost of replacement parts and additional labour time which could not reasonably have been anticipated prior to Our locksmith attending Your property and inspecting the works required to be undertaken. You agree to pay Us the additional costs immediately following our completion of the Services. If You do not want to pay the additional cost, You may cancel the contract by informing Our locksmith before work commences.

7.3 If You do not, after being asked by Us, provide Us with all relevant information requested in order to allow us to provide the Services, or You provide Us with incomplete or incorrect information, We may make an additional charge of a reasonable sum to cover any extra work that is required in order to provide the Services.

REASONS WHY WE MAY NOT PERFORM THE SERVICES

8.1 We will not have an obligation to perform the Services if any of the following happens:

• We are unable to repair or replace Your lock as the necessary spare or replacement parts or locks are no longer available.
• You do not pay for all or any part of the Services as We have agreed and/or You do not provide sufficient evidence of Your ability to pay for the Services as may reasonably be requested by Us.
• You do not provide Us with any necessary information that We have requested from You or the information You do provide is incomplete, incorrect or generally regarded by Us to be insufficient. In particular if You have failed to provide proof of identification and ownership of the property (or in circumstances where You are a tenant or licensee, satisfactory evidence of the landlord or licensor’s consent to the Services being delivered by Us).
• You do not give Us access to Your property at the time that You agreed with Us.

ACCESS TO YOUR PREMISES

9.1 You agree that You will allow Us access to Your property at the time and date agreed by You and Us.

9.2 You agree that We may enter Your property to carry out the work or to recover any equipment or goods of ours which We have left on Your property.

YOUR CANCELLATION RIGHTS

10.1 You can end the Contract in any of the following circumstances by writing to Us and telling Us:-

• If We break the contract in some important way and We fail to fix the situation within 28 days of You asking Us to in writing;
• If We become insolvent, or become subject to an administration order or if We stop trading;
• You give Us at least 48 hours’ written notice of Your intention to cancel the Contract.

OUR CANCELLATION RIGHTS

11.1 If We are no longer able to carry out the Services due to the law or due to regulatory reasons, We give You at least 28 days’ written notice of Our intention to cancel the Contract.

11.2 We can end the Contract in any of the following circumstances by writing to You and telling You:-

• You have failed to pay a sum when it is due to be paid or if You otherwise break this Contract in some important way and You fail to fix the situation within 28 days of Us asking You to in writing;
• If We end the Contract because of Your fault and any work has been carried out but not paid for by You, then You must pay Us for that work as soon as the Contract ends.

IF THERE IS A PROBLEM WITH THE SERVICES

12.1 In the unlikely event that there is any defect with the Services or the locks supplied and fitted by Us and such defect manifests itself in the twelve (12) month period immediately following completion of the Services, please tell Us as soon as reasonably possible and give Us a reasonable opportunity to inspect and repair such defect or to replace any defective lock as appropriate.

12.2 In the event that a defect is reported to Us in the twelve (12) month period following completion of the Services and upon our inspection of the matter such defect is found to be genuine (and not the result of deliberate or negligent damage) then we will use every effort to repair or fix the defect as soon as reasonably possible. You will not have to pay for Us to repair or fix a defect in the Services under this section 12.2

OUR LIABILITY TO YOU

13.1 We will take all reasonable care to avoid and/or minimize damage being caused to Your property (including doors, walls, plaster work, decorations and floor etc.) in the course of Us providing the Services. For the avoidance of doubt, We shall have no responsibility for making good any such damage which does occur or for any cleaning or other associated costs linked to such damage. Any offer of repairing damage or cleaning will be made purely in good will and We are not obligated to complete additional work, nor guarantee repairs or cleaning to your required standards.

13.2 We will not be liable to You for loss or damage due to the Contract unless We cause death or injury through Our negligence.

13.3 If You are a consumer, We will not be responsible under this Contract for any loss or damage which relates to any business of yours. Nothing in these Terms will affect Your statutory rights to bring legal action.

13.4 All parts supplied by Us and all materials used in carrying out the Services shall remain Our property until payment is received from You in full.

EVENTS OUTSIDE OUR CONTROL

14.1 If either of us fails to meet any of our obligations under this Contract because of an event or circumstance beyond our reasonable control we will not count this as breaking the Contract.

HOW WE MAY USE YOUR PERSONAL INFORMATION

15.1 We may use the personal information You provide to Us to:

• Provide the Services
• Process Your payment for such Services
• Inform You about similar products or services that We provide, but You may stop receiving these at any time by contacting Us

15.2 You agree that We may pass Your personal information to credit reference agencies and that they may keep a record of any search that they do, if required.

15.3 We will not give Your personal data to any other third party.

LEGAL CONDITIONS

16.1 These terms are governed by UK law.

16.2 You cannot transfer the legal rights to this Contract without Our written permission. We may transfer any part of this Contract but Your rights and obligations under this Contract will remain unaffected. If We transfer any of the rights and obligations under this Contract to another company the expression “We” or “Our” will include that other company for the purposes of this Contract.

16.3 If We need to serve a notice on You under this Contract, We will send it to the address set out on Your Job Sheet/Invoice or any form of communication. You must serve any notices on Us in writing via email, or if this is not possible, you must contact Us for a mail address to do so in writing. Serving notices any other way will not be acceptable.

16.4 If any term of this Contract is held by the courts or any other legal or regulatory body to be invalid or unenforceable, the rest of the terms of the Contract shall not be affected by such invalidity or unenforceability.

16.5 If You breach any contract between Us and We fail to enforce the provisions of the contract, Our failure or silence should not be understood by You that We are giving up on Our rights and remedies. If either We or You do give up on Our rights and remedies on one occasion, that does not mean that We or You are doing so in respect of any other rights or remedies We may have.

16.6 We have the right to update these terms and conditions at any time we see fit.

LATE PAYMENT FEES / OVERDUE BALANCE SETTLEMENT

17.1 late payment fees may be applied after 24 hours of late payment (after 14 days unpaid) as set out in these terms. If you agree to our service via any communication in person, on the phone, via text or email or within any social site or format you agree to our terms and conditions and pricing policy. You agree that if you fail to pay Goblin Locksmith by the date set in any invoice or format then we reserve the right to add a late payment fee to your bill of £25.00, up to a maximum of £50.00 per day, until the balance is met. You also agree that you will pay any retrieval costs or detrimental costs for Ourselves to use bailiffs and court costs to obtain any monies owed by You. We may also charge a rental fee for our hardware whilst in use at £100.00 per day. Alternative payment methods must be discussed on the day before signing any paperwork or electronic signatures are applied to any document, failure to do so and/or querying payment methods is not considered by Us to be a fair reason to delay payment, and thus may result in a late fee being applied to each bill as above, along with a £12 admin fee for any additional documents, emails, notices, or phone calls that are required to remind you of your obligations, or chase unpaid invoices.

ABOUT US

18.1. If You want to ask Us anything about these Terms or the Services We are performing for You or if You want to make a complaint, please contact Us. You can contact Goblin Locksmith by telephoning 07356 255 513 or by e-mailing Us at christian@goblinlocksmith.com within 24 hours of the issues arising.

PRIVACY POLICY (Subject to change as required)

At Goblin Locksmith we are aware of the importance of keeping your personal data safe and secure. We appreciate that when you share your data with us you trust us to look after it, which is why we comply to the UK GDPR and other associated Data Protection Laws. Our Privacy notice describes to you:

• Who we are
• What personal data we need and how we collect it
• What we do with your personal data
• Who has access to the data that we hold
• How do we store your data
• How long we hold your information for
• Your rights and how to exercise them
• Changes to this privacy notice
• How to contact us and complain

1. Who we are

Goblin Locksmith is a small business based in the Ammanford area, and we are the 'Data Controller' when processing your data.

To contact us with any Data protection issues please email christian@goblinlocksmith.com and we will assist you with any queries you may have regarding data protection

2. What personal data we need

To book an appointment, we ask for your name, address, telephone number, and/or an e-mail address. This is to establish contact with you as a customer, and your data will only be used for this purpose

3. How we collect your data

We only use your personal data as the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where there is a contract of service in place (this is when you book our services) and we process your personal data in the administration of entering into, or maintaining, this contract.
• Where it is in the legitimate interest of yourself and the company.
• If you give explicit consent for us to send you relevant additional services and products information. Remember; whenever you give us consent you are in control of how we contact you, and if you would like to unsubscribe at any time we provide the information on how to do this easily. Simply contact christian@goblinlocksmith.com and request to no longer receive any communications, or for your data to be removed at any time.

Personal Data is obtained through the following channels:

• Contact forms from this website
• Phone bookings, or those made via one of our social media pages
• Recorded telephone calls (for example, voicemail messages you may leave on our business telephone)
• Email bookings
• Bookings made in person

4. What we do with your personal data

Without this information it would be difficult for Goblin Locksmith to provide you with our services.  We do not use your data for purposes other than for the specified purpose that you contacted us for, and to give you the best service that we can. None of your data is passed on to third parties for direct marketing purposes. If, for any reason, we would like to use your data, then we would always ask for your permission before we do so. We take our data obligations seriously.

5. Who also has access to the data we hold

As the Data Controller we hold exclusive control over the data we collect and use, and will not disclose it to any third party as the nature of our business does not require it. 

Our database provider & website hosting company are presumed to also have access to all names, addresses, phone, fax and email details that are held in our database as they host and provide the Goblin Locksmith website, the e-mail client, and all information stored within. This website is hosted and provided by Ionos.co.uk; Please visit their website or contact them directly for further information on the data they hold, and their individual policies as they may differ to ours.

Like all websites, our website uses cookies so that it may function correctly. To find out more about these, please read the cookies policy on our website.

6. How we store your data

Goblin Locksmith follows strict security procedures in the storage and disclosure of information that you have given us. We take all reasonable steps to protect the personal data processed from the loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Remember that no method of transmission is completely secure against interception.  If your communication to us is very sensitive, you might wish to contact us directly via telephone or e-mail instead of inputting your information into our website. We would always advise against using unsafe internet connections to transmit your personal data, and cannot be held responsible if your data is intercepted during submission as we have no control over this.

7. How long we hold your data for

We will keep your data for as long as is necessary and only in line with UK Data Protection law. Your data will be removed once it is no longer required.

8.Your rights and how to exercise them

Access to your personal data and data portability:

You have the right to access and receive a copy of the personal information we hold about you, this is called a ‘Subject Access Request.’  This will provide you with all personal data we hold about you, subject to some limited exemptions for example, you will not necessarily be entitled to access any third party information if applicable.

You also have the right to data portability. Under this right, you may request for all of your relevant personal information to be provided to you (or another organisation) in a portable, electronic format. Please contact us via christian@goblinlocksmith.com to request this, and please allow up to 30 days to process this information as is allowed under UK Data Protection Law.

Change, restrict, delete:

You also have rights to change, restrict the use of, or delete your personal information. Unless there is an exceptional circumstance (such as where we are required to store personal information for legal reasons) we will generally delete your personal information when requested, or when it is no longer necessary to hold.

Object:

You can object to us processing your information based on our legitimate interests. In such cases, we will delete your personal information within a month of receipt of the objection, unless we have compelling and legitimate grounds to continue using that information, or if it is needed for legal reasons.

9. Changes to this Privacy Notice

Goblin Locksmith reserves the right to amend this notice at any time in line with legislation changes. This Privacy Notice was last updated May 2025.

10. How to contact us & complain

Should you be unhappy with our conduct, services received, or how we are handling your data, we would hope that you will contact us first for a resolution at christian@goblinlocksmith.com. We strive for excellence and are passionate about what we do. We will always do what we can to put things right.

Alternatively you can contact the relevant Supervisory Authority which in the UK is the Information Commissioners Office: www.ico.org

Policy updated as of 15/05/2025.